June 30, 2013 Network Issues

Last night we experience two full data center power outages due to the building in which the data center we utilize lost the primary power feed followed by a generator that overheated. The facility has brought on site a roll away generator and servers are currently coming back online. 


Incident #1

At approximately 7 pm CST the primary feed to the building at which the data center is located in lost power. The UPS picked up the load while the generator started without a hitch and then transferred the facility over to the generator. Shortly after this occurred the generator became overheated and had to be brought offline.

Early this morning the power was restored back to the primary feed of the building. Our team worked through the wee hours of the morning to bring all servers back online. Unfortunately, we did have some servers with issues which were continued to be worked on.

Incident #2

At approximately 9 am CST this morning, the main power feed was lost again due to a faulty circuit in the basement of the building. At this time, the data center brought in a generator due to the fact the primary generator still was unable to be fixed.


At this point, the facility has regained power. Both the data center and our technicians are working to bring each server online. In addition, our team of System Admin are standing by via live chat to assist with any services that may be down or any problems you may encounter due to the outage.

There are a handful of servers that are still offline at this point which our team is working to bring back online or are currently fixing services on.


Thank you for your patience throughout the outage. 


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